Owners
Questions from people who own the house.
Guest policies — pets, check-in, cancellations — are on the guest FAQ. This page is the owner side: what we take on, and what we do not pretend to publish.
What does Coastal Stay manage for owners?
Guest communication, screening, calendars, pricing, cleaning turnovers, maintenance coordination, multi-platform listing distribution, and monthly owner reporting — from inquiry through payout.
Do you only list on Airbnb and Vrbo?
No. We distribute across the major platforms and can set up a direct booking website so guests find you on Google, book without marketplace middlemen, and return next season.
What is included with a direct booking website?
A branded site optimized to be found (SEO and AEO), property pages built to convert, stay-request flows handled by our team, analytics, email capture for openings, and ongoing content and campaign updates — fully managed alongside your home.
How do guests book today?
Guests send a stay request with dates. We confirm availability and send a quote. Instant checkout is coming; for now every stay is confirmed by our local team so calendars stay honest.
Who handles cleaning and maintenance?
Local crews handle turnover cleaning, linens, and restocking. We coordinate routine upkeep and on-call response when something breaks — the way you would want it if you were walking in yourself.
How do calendars and pricing work?
We keep availability synced across channels, optimize pricing for demand and seasonality, and send clear monthly statements with occupancy tracking and tax docs.
Which towns do you cover?
We manage homes across the Traverse City coast — including Traverse City, Glen Arbor, Empire, Suttons Bay, and Lake Leelanau — with a local team, not a distant call centre.
How do I get started?
Use List your home to tell us about the property. We follow up about fit, management scope, and whether a direct booking site belongs in the plan.