Policies
Cancellations follow the quote, not a single site-wide window.
We do not publish one refund schedule for every home and every date. The policy that applies is the one on your quote and confirmation.
Before you pay
A stay request is not a reservation. We confirm availability and send a quote. The reservation starts when we accept it and payment goes through.
After you confirm
Read the cancellation terms on the confirmation before you rely on a refund. Even when a stay is refundable, card-processing fees are usually kept. Refunds, if any, can take several business days.
If plans change
Write to us as soon as you know. We would rather rebook a date we can actually fill than find out the week of arrival. Email info@coastalstaypm.com or call (231) 715-5350.